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ARA Australian Retailers Association
ARA Australian Retailers Association
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    RTO Policies & Procedures

    RTO CODE: 4049

    STUDENT HANDBOOK

    COMING SOON

    Notification of Enrolment Process for Subsidised Training - Policy and Procedure

    This policy covers the process required for all enrolments of students participating in nationally recognised training funded by government subsidised education and training. 

    COMING SOON


    For more information about NCVER & VET Student (Disclosure of Information) and the Privacy Notice:

    COMING SOON

    Unique Student Identifier (USI) - Policy and Procedure 

    This policy covers the process of how all enrolments of students into nationally recognised training are provided with a Unique Student Identifier (USI) and are made aware of the requirement for providing and applying for a USI before and during training. 

    For more information, go to: https://www.usi.gov.au/ 

    COMING SOON

    Deferral and Withdrawal Guide

    COMING SOON

    Fees and Charge – Policy and Procedures

    This policy covers the process of ensuring students are provided with information on the ARA Retail Institutes process for determining fees and charges for all coursework delivered following ARA’s Scope of Registration (RTO Code ID 4049) on the National Register of Training (training.gov.au) and under which it can offer subsidised training through government jurisdictions responsible for Vocational Education and Training (VET).

    COMING SOON

    Student Information – Policy and Procedure

    COMING SOON

    Student Support – Policy and Procedure

    This policy applies to all ARA Retail Institute employees, trainers and assessors, and students and follows the process to ensure that all students are given support while studying with ARA Retail Institute. This support includes both academic support and personal support and the following procedures ensure that participants are made aware of the support available. 

    COMING SOON

    Practical Placement – Policy and Procedure

    The policy and process will assist ARA employees, students, trainers and assessors, and employers with the requirements for students who require a practical placement to be undertaken on the pathway to attaining competency elements of a qualification, towards satisfying the requirement for students to experience real-world or simulated workplace conditions on the pathway to attaining competency elements of a qualification.

    COMING SOON

    Records Management – Policy and Procedure

    COMING SOON

    Quality Management – Policy and Procedure

    COMING SOON

    Complaints and Appeal – Policy and Procedure

    The policy and process will assist ARA employees and students under the procedure to formally submit a complaint and the appeals process regarding the assessment of the competency to attain a Qualification or Unit of Competency. 

    COMING SOON
    COMPLAINTS & APPEALS FORM - COMING SOON

    Records Management – Policy and Procedure

    COMING SOON

    Refund – Policy and Procedure

    This process covers refund arrangements that are in place within ARA Retail Institute. The procedure ensures all students are treated fairly and with integrity when applying for refunds.  

    COMING SOON
    REFUND FORM - COMING SOON

    APPENDIX ONE

    Vocational Training and Education (VET)

    Accreditation ensures that courses are nationally recognised and meet an established industry, enterprise, educational, legislative or community need. Accreditation is formal confirmation that the course: 

    • is nationally recognised. 

    • meets an established industry, enterprise, educational, legislative or community need. 

    • provides appropriate competency outcomes and a satisfactory basis for assessment. 

    • meets national quality assurance requirements. 

    • is aligned appropriately to the AQF where it leads to a qualification. 

    Many people with university qualifications, such as degrees, also undertake VET to obtain specific skills. Some people are required to undertake VET as part of their job. Students also participate while still at school through ‘VET in Schools’ programs.  

    Australia’s VET sector caters for all types of students, including:  

    • students living in capital cities, regional towns and remote locations.   

    • students of all cultural backgrounds (including Indigenous people and people for whom English is a second language)  

    • international students (both in Australia and with an Australian VET provider overseas)  

    • students with disabilities.  

    APPENDIX TWO

    Statement of Fees Compliance

    Each state and territory is bound by the requirement of a VET Funding Contract or simply the arrangements that make the ARA eligible to deliver VET in a region.  

    For more information, click this link to track:  https://customer.vettrak.com.au/hc/en-us/articles/360000712255-Statement-of-Fees 

    This is an example of the requirement under the Victorian Skills First Contract.  

    1. The Training Provider must set and publish in a prominent place on its website the standard tuition fee payable for each enrolment in a course and all other fees associated with government-funded training. 

    2. Before the commencement of training, the Training Provider must supply each Eligible Individual with a Statement of Fees. The Statement of Fees must provide the Eligible Individual with a quote for the total cost to them, for their course of study/enrolment, taking into account their current circumstances (including any eligibility for concession).  

    3. The Statement of Fees must include, at a minimum:  

      1. the code, title and currency of the training product in which the Eligible Individual is to be enrolled, as published on the National Register.   

      2. estimated duration.   

      3. the training and assessment, and related educational and support services, the Training Provider will provide to the Eligible Individual, including the:   

      4. expected locations at which training and assessment will occur.   

      5. expected modes of delivery.   

    4.name and contact details of any approved third party that will provide training and/or assessment, and related educational and support services to the Eligible Individual on the Training Provider’s behalf; and   

    5.any work placement or practical placement arrangements.  

    3.the hourly tuition fees relevant to the Eligible Individual enrolment taking account of any applicable concessions or waiver/exemptions.  

    4.the approximate value of the government contribution expressed in dollars; and  

    5.any other applicable fees, such as student services, amenities, goods or materials.  

    4.The Training Provider may provide the required Statement of Fees electronically, provided that:  

    1.each Eligible Individual can clearly determine the fees relevant to their specific enrolment (e.g., full fee, Entitlement to Funded Training, concession, etc).  

    2.the information is easy to find and easy for each Eligible Individual to understand as it relates to their enrolment.  

    3.Eligible Individuals are able to record (e.g., print or e-mail to themselves) a document confirming their details and relevant fees for future reference.  

    4.a document (electronic or otherwise) is created confirming that a Statement of Fees was generated for each Eligible Individual and providing the content of the Statement, and in such a format that could be audited; and  

    Glossary

    Training Package 
      
    Training Package includes nationally endorsed and
    recognised sets of integrated components for training and assessment for a specific industry, industry sector or enterprise that can be used for developing and recognising people’s competencies.  

    Accredited qualifications 
     
    Accredited qualifications refer to nationally
    recognised courses that led to a qualification outcome not specified in a national training package. For example, Accountancy Degree may be accredited by the Institute of Chartered Accountants or Association of Chartered Certified Accountants (ACCA). 

    Nationally recognised qualification 
     
    A nationally
    recognised (accredited) qualification refer to coursework that refers to the completion of a course from a Training Package for the National Register of Training (NRT) developed through the National Training System.  

    Accredited courses  
     
    Accredited courses have been assessed by a VET regulator (ASQA) as compliant with the Standards for VET Accredited courses 2012. For more information see
    <https://www.legislation.gov.au/Details/F2013L00177>.   

    Training package skill sets  

    Training package skill sets are defined as single units of competency, or combinations of units of competency from an endorsed training package, which links to a licensing or regulatory requirement, or a defined industry need.  

    Units of competency  

    Units of competency s define the skills and knowledge to operate effectively in a workplace context. They are the smallest units that can be assessed and recognised. Where a student enrols in a unit, they are reported as ‘subjects not delivered as part of a nationally recognised program’. However, the student achieves a ‘Statement of Attainment. 

    Scope of registration 

    Defines the services, training package qualifications or competencies that a registered training organisation (RTO) is approved to deliver. 

    The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.

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    Contact us

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    1300 368 041

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    info@retail.org.au

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    Level 1,  112 Wellington Pde

    East Melbourne 3002

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    The ARA acknowledges the Traditional Owners of the land on which we work, learn and live. We pay our respects to their elders past and present, and also recognise Australia’s First Nations’ peoples as Australia’s first traders with a sophisticated network of trading paths that have facilitated the exchange of goods, knowledge and culture for millennia

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