ADVANCE MY RETAIL CAREER
RETAIL SKILLS TRAINING
RTO CODE: 4049
As Australia’s leading retail Registered Training Organisation (RTO), the ARA Retail Institute specialises in providing education, training, professional development and employment solutions to the Australian retail industry and broader community.
With unique insights into the dynamic retail sector – the ARA Retail Institute provides a broad range of upskilling and professional development programs to support career progression across all experience levels; including new and existing workers, from entry level to frontline management, as well as existing and aspiring senior leaders.
Featured Course
Understanding and Addressing Workplace Sexual Harassment for Retail and Hospitality Managers
ACCREDITED – Qualification
NATIONAL
Certificate III in Retail (Traineeship)
SIR30216
ACCREDITED – Qualification
NATIONAL
Certificate IV in Retail Management
SIR40316
This program is designed as a pathway to expand your career in the Retail industry. You will gain extensive skills in leadership and management, sales, customer engagement, financial management, security and safety and highly developed knowledge of product and service offerings.
ACCREDITED – Skill Set
NATIONAL
Manage disrespectful, aggressive or abusive customers
SIRSS00022
This Skill Set is designed for individuals seeking additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.
ACCREDITED – Skill Set
NATIONAL
Manage workplace responses to disrespectful, aggressive or abusive customer behaviour
SIRSS00032
This Skill Set is designed for individuals in supervisory roles in front-line customer service across a range of industry sectors and business contexts who are seeking additional skills to manage workplace responses to disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environment.
ACCREDITED – Skill Set
NATIONAL
Retail Customer Engagement
SIRSS00024
This Skill Set is designed for individuals working in customer service roles in the retail industry.
ACCREDITED – Skill Set
NATIONAL
Retail Customer Relationship
SIRSS00025
This Skill Set is designed for individuals working in customer service roles in the retail industry.
ACCREDITED – Skill Set
NATIONAL
People Management in Retail
SIRSS00027
This Skill Set is designed for individuals working in management roles in the retail industry. This may include general management or human resources.
ACCREDITED – Skill Set
NATIONAL
Result Driven Retail Operation
SIRSS00029
This Skill Set is for you who are working in management roles in the retail industry with oversight of staff and operations.
ACCREDITED – Skill Set
NATIONAL
Promotion and Marketing
SIRSS00026
This Skill Set is designed for individuals working in marketing roles in the retail industry.
ACCREDITED – Skill Set
NATIONAL
Merchandise Management
SIRSS00017
This Skill Set is designed for individuals undertaking financial planning for the purchase of retail merchandise, and activities to enhance ongoing merchandise performance.
ACCREDITED – Skill Set
NATIONAL
Understand the use of social media for business purposes
SIRSS00018
This Skill Set is designed for individuals who want to understand social media and online tools for customer engagement including commercial, not-for-profit and government organisations.
ACCREDITED – Skill Set
NATIONAL
Implement social media and online customer engagement
SIRSS00019
A set of operational skills to implement the use of social media and other online platforms for business purposes, to maintain ethical and professional standards when using social media for an organisation or business, and to determine the effectiveness of tools in engaging customers.
ACCREDITED – Skill Set
NATIONAL
Participate in Work Health and Safety in Retail
SIRSS00023
This Skill Set is for individuals working in customer service roles in the retail industry.
ACCREDITED – Skill Set
NATIONAL
Infection Control Skill Set
HLTSS00065
This skill set is designed for individuals who require the skills and knowledge to decrease the risk of and transmission of infection whilst carrying out their daily duties.
Short Course Workshop
NATIONAL
Create Compelling Visual Merchandising
Gain the foundation skills to successfully design and merchandise a retail store, showcase the product and drive a strong commercial returns.
Online Micro-Course
NATIONAL
Self-Paced Online Micro-Courses
Our fast, flexible and affordable bite-size, on-demand micro-courses allow you to control what, when, where and how you engage, learn and build your skills and knowledge.