This Skill Set is for individuals working in customer service roles in the retail industry.


Ensure safety in retail

A set of skills for you to work safely in a retail business and to ensure the safety of others including colleagues and customers.


Core units:

  • Handle food safely in a retail environment (SIRRFSA001)
  • Receive and handle retail stock (SIRRINV001)
  • Organise and maintain the store environment (SIRXIND002)
  • Manage disrespectful, aggressive or abusive customers (SIRXCEG008)
  • Identify and respond to security risks (SIRXRSK001)
  • Contribute to workplace health and safety (SIRXWHS002)


ARA requirement
You are required to have internet access and basic technology skills when undertaking this qualification.

An entry requirement questionnaire, including Language, Literacy and Numeracy (LLN) test, is undertaken during the enrolment or prior to the commencement of the course. Where the outcome indicates that you require additional support, the ARA will review each enrolment on case-by-case basis.

The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.