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ARA Australian Retailers Association
ARA Australian Retailers Association
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    Sales & Service Excellence

    Building strong customer relationships and demonstrating your business’s commitment to service excellence through every customer interaction is critical to both establishing and retaining customers within your retail organisation.

    Register your Interest

    ABOUT THE COURSE

    Take your sales and service skills to the next level

    In this program we will investigate the art of consultative sales and services, and provide strategies to creation of a service culture. You will develop skills to better understand and create memorable customer experiences, through positive interactions which build relationships and support customer retention.

     

    Level

    Entry

    Target Audience

    Retail Team Members, Sales Associates, Managers, Supervisors, Team Leaders, Business owners

    COURSE OUTLINE

    • Defining your service as your product 

    • Understanding customer choice 

    • Managing growing expectations in the world of service 

    • Creating 6 critical customer moments 

    ELIGIBILITY

    You are required to have internet access when undertaking the workshop online.
    Register your Interest

    The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.

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    About

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    Training

    • RTO Policies & Procedures
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    Contact us

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    1300 368 041

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    info@retail.org.au

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    Level 1,  112 Wellington Pde

    East Melbourne 3002

    Join our community

    The ARA acknowledges the Traditional Owners of the land on which we work, learn and live. We pay our respects to their elders past and present, and also recognise Australia’s First Nations’ peoples as Australia’s first traders with a sophisticated network of trading paths that have facilitated the exchange of goods, knowledge and culture for millennia

    Copyright Australian Retailers Association 2021

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