This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Dr Sven Tuzovic ‘Mobile-assisted showrooming’ has become a popular shopping practice due to the
This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Prof. Gary Mortimer Fashion retail organisations often employ service scripts that guide employee’s service
This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Prof. Rebekah Russell-Bennett Food and nutrition insecurity occurs when the availability of and access
This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Dr Frank Mathmann In a physical retail setting, customers engage in physical movements around
This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Prof. Gary Mortimer For many fashion retailers, concerns surrounding worker-welfare violations has long been
This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Prof. Gary Mortimer Building strong customer relationships is essential to an organisation’s long-term success,
This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Assoc. Prof. Amanda Beatson With many consumers being at a disadvantage, transformative service research
