Training

How can a brand and its positioning efforts take into account social media? The consumer driven face of the web is changing a lot of existing brand dynamics. Advertising is

How retailers can optimise their Christmas trade this festive season. With Christmas fast approaching many retailers find this time of year both daunting and stressful, however there are some key

Retailers need to pay specific attention the conduct of daily operations in their attempts to reduce the risk of theft and robbery. Addressing policies and procedures related to cash security

Australian retailers are facing complex challenges and operating environments, characterised by change and ongoing disruption. The entrance and influence of international brands and rapid digital technology advancements have created ongoing

Good Customer Service is essential to whether retail, hospitality or any service industry. Good customer service can be defined by the 5 “Ps”: Promptness Promises for delivery of products must

As the new generation increases their purchasing power, it’s crucial for retailers to understand their buying behaviours. Understanding Generation Z is crucial for any forward-thinking business – this generation is

Objectives into action Management by Objectives (MBO) is a system that seeks to align employees’ goals with the goals of the organisation. This ensures that everyone is clear about what