Moving to a Multi-Channel Model
Before embarking on a move into the multichannel model, it is important to understand the capabilities of the various models, their potential impact on the business and on your customers,
3 May 2017
Training
E-Business Fundamentals
For most retailers and their customers the online shopping process is as follows. Online stores utilise a “shopping cart” application that allows users to complete an online order form and
2 May 2017
Hiring New Staff: Focus on Who, Not When
Employers are becoming too fixated on when a job position needs to be filled leading to high staff turnover that is costly for companies and a HR nightmare. “Fifty percent of new
30 April 2017
How Australian retailers can prepare for the arrival of Amazon
There is increasing evidence that retail giant Amazon is expanding into the Australian market, and have its Australian website and local distribution centres operational by the end of 2018. This
26 April 2017
Review and evaluate approaches to development
Development is the final pillar of effective people management and is a focus concurrent with leadership. Many retailers are investing heavily in staff development as a means of driving performance
13 April 2017
Review and evaluate approaches to recruitment
Recruitment and selection is the funnel through which talent is brought into an organisation. It is of value to establish measures for the review and evaluation of related policies and
11 April 2017
Review and evaluate approaches to leadership
The most effective leaders may have vastly differing styles; they may also work in vastly different organisations yet their personal brand of leadership will almost always be well aligned to
7 April 2017
Reflect upon personal leadership performance
Leaders have an undeniable capacity to positively or negatively influence the outcomes and achievements of their teams. It is with this in mind that leaders should view the team’s performance
6 April 2017
Mining a Gem: Baby Boomers for eCommerce
If you just had to open the lid of a bucket full of cash with your name on it, would you do it? I think most of us would (assuming
22 March 2017
Managing grievances and disputes in your retail team
Business are generally focused on fostering good relations amongst team members, but sometimes problems can arise at work that may cause the team member to become distressed or upset. If this
16 March 2017
