Building personalised experiences will differentiate your brand from your competitors. For Australian retailers, the vital need to provide customer experiences that differentiate from competitors comes amidst a challenging backdrop. According
Over 60% of Australian consumers are abandoning shopping carts due to high shipping costs, with more than half of Aussie consumers saying discounts will drive them to purchase. Australian consumers
So you’ve been using a Net Promoter Score (NPS) tool to collect customer feedback for a while now, and your NPS numbers are fluctuating quite a bit. What counts as
How to create a service culture across all areas of retail Closely intertwined, sales and service have long been the backbone of retail. Recently the impacts of technology, economic unpredictability,
How physical retail experiences top online shopping experiences. Few shoppers buy exclusively online, but if traditional retailers want to stay competitive in the 24/7 retail landscape they have to use
According to a survey conducted by SOTI, Australian consumers are increasingly putting more value on a personalised customer experience over traditional point of sale (POS) when shopping in-store. In a
How many times have you opened Facebook, scrolled down your newsfeed, and seen an angsty post that talks about how Company XYZ has the worst customer service ever? In this
If you’ve been keeping tabs on the e-commerce industry, you’ll know that e-commerce is growing at an extraordinary pace, resulting in Australian retailers increasing the customer experience they provide. In
Now is not the time to rely on guesswork in retailing in Australia. It’s clear that retail disruptions – most notably web titans Amazon, eBay, Alibaba, and JD.com – will
A survey conducted by Rakuten Marketing across the Asia-Pacific (APAC) region has revealed that 78% of Australian consumers like to shop both online and in store, with 20% shopping in
