As soon as someone says “feedback”, most people think ‘negative and criticism’. This is a harmful mindset. From now on when you hear ‘feedback’, you should think ‘information’- information that helps
There is no ideal time or location in a retail environment to have interpersonal conflict with others, and when they do occur most people will put off a conflict discussion
Australian retail market research firm, koji, has today unveiled snapshot™, a new ‘data-as-a-service’ offering designed to make grocery and liquor basket insights more accessible to brand marketers. Available as product
It only takes one bad experience to put a retail customer off for life. With so much competition among retailers these days, you need a manager who will fire on
Marketing creates awareness and demand. Brand strategy and brand management are not about creating awareness; they are about guiding the quality and relevance of organisational behaviour in serving a specific
Communicating a brand in the online context brings a different set of variables than those involved in brand communication offline. Not only are customers likely to behave differently, competitors behave
Zebra Technologies and the Australian Retail Association (ARA) have joined forces in a collaborative partnership to share information and promote innovation in retail. As a global provider of next-generation retail,
It’s amazing how many employers fail to read the warning signs, and are left shocked when key members of staff resign. Don’t be the boss who ‘didn’t see it coming’. There are plenty
The New Year is upon us and once again it’s time to prepare for what is shaping up to be another big year for the retail industry. So what are
Many retailers in Australia are experiencing challenging times, impacted by the shifting retail landscape and economic impacts from international markets. Retailers and their teams are undoubtedly feeling the pressure, which
