Episode 1: Nicole Sheffield

Picture a postie… on a bike … delivering a canoe…

What do canoes, boxes of wine and air-fryers all have in common? They are just some of the items Australia Post delivered, or sold, to Australians during lockdown. 

This first episode of Retail Therapy features a fantastic conversation with Nicole Sheffield, Executive General Manager, Community and Consumer at Australia Post.

Nicole Sheffield is a highly accomplished senior executive with extensive experience in the media, marketing and digital industries. With an intrinsic understanding of the Australian consumer, Nicole is accountable for delivering seamless experiences across the key customer channels including Australia’s largest retail network, with over 4,300 post offices, the customer contact centre and digital channels.

In this episode, Paul and Nicole discuss:

  • Australia Post’s position in the overall retail landscape

  • Shopping trends brought on by COVID-19, and what is here to stay 

  • The importance of the local post office for rural Australians 

  • Australia Post’s big 2021 sustainability goal 

  • Nicole’s diverse career and backgroundWhat it takes to be a good leader, and Australia Post’s current leadership 

Season 1: Trailer

Welcome to Retail Therapy – a podcast proudly brought to you by American Express. Each episode we’ll be chatting to a leader in Australia’s retail industry, including the CEOs of some of Australia’s biggest retailers. We’ll be finding out what makes them tick… What defines their leadership style… And how they got to the top of their game.

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Episode 2: Sarah Hunter

In this episode of Retail Therapy, we speak with Sarah Hunter, the Managing Director of Officeworks – the go-to retailer for so many of us when it comes to office supplies, tech equipment and for families when it’s time for back to school.

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Episode 3: Anthony Heraghty

In this episode of Retail Therapy, Paul Zahra speaks with Anthony Heraghty, Group Managing Director and CEO, Super Retail Group – one of Australasia’s largest retailers, housing iconic brands including BCF Boating Camping Fishing, Macpac, Rebel and Supercheap Auto. 

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