Episode 3: Anthony Heraghty

Putting the customer first, second, third and fourth

“I think the most powerful thing a leader can do is actually listen and act on advice, as opposed to sprouting it. There is a perception that leadership is about having all the answers and knowing what to do, but I think sometimes it’s more powerful to do the opposite.” Anthony Heraghty. 

In this episode of Retail Therapy, Paul Zahra speaks with Anthony Heraghty, Group Managing Director and CEO, Super Retail Group – one of Australasia’s largest retailers, housing iconic brands including BCF Boating Camping Fishing, Macpac, Rebel and Supercheap Auto. 

Prior to his appointment as Group Managing Director and Chief Executive Officer, Anthony was Managing Director – Outdoor Retailing (2015–2019) where he was responsible for the BCF, Rays and Macpac businesses. Anthony has served in a variety of senior roles including Group General Manager of Underwear for Pacific Brands Limited, where he led the overhaul of the Bonds business from a wholesale operation to an omni-retailer, Global Marketing Director for Foster’s Group Limited and Managing Director for George Patterson and McCann Erickson. 

In this episode, Paul and Anthony discuss:  

  • What you learn growing up in a family small business  

  • Customer-centricity 

  • Retail being a ‘changeathon’, where nothing is constant  

  • The importance of data and analytics, but also gut feel  

  • Thinking beyond product, price and convenience  

  • Demystifying a day in a life of a CEO  

  • Leadership and ambition

Season 1: Trailer

Welcome to Retail Therapy – a podcast proudly brought to you by American Express. Each episode we’ll be chatting to a leader in Australia’s retail industry, including the CEOs of some of Australia’s biggest retailers. We’ll be finding out what makes them tick… What defines their leadership style… And how they got to the top of their game.

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Episode 1: Nicole Sheffield

What do canoes, boxes of wine and air-fryers all have in common? They are just some of the items Australia Post delivered, or sold, to Australians during lockdown. This first episode of Retail Therapy features a fantastic conversation with Nicole Sheffield, Executive General Manager, Community and Consumer at Australia Post.

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Episode 2: Sarah Hunter

In this episode of Retail Therapy, we speak with Sarah Hunter, the Managing Director of Officeworks – the go-to retailer for so many of us when it comes to office supplies, tech equipment and for families when it’s time for back to school.

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