Category: Insights

The first dedicated retail crime survey for Australian and New Zealand retailers has revealed a dramatic increase in customer theft, which now accounts for over 50% of the revenue lost

To future-proof your retail business, you’ll need to understand the symbiosis between CX and supply chain. What do iconic retailers such as Nike, Starbucks and H&M have in common? They’re

Want to increase engagement, brand awareness, sales and profits all at once? Studies show that 87% of Australians watch online videos daily, revealing video marketing as a must have retail

Armed with more data and insights, retailers now have the opportunity to optimise their promotions to achieve the best possible performance. The way promotions are planned and undertaken is evolving.

Inefficient customer carting and checkout experiences are deterring Aussie shoppers from using mobile phones to complete their purchases, according to new research released today by Bazaarvoice. The findings of the

Every day, we can find lots of opportunities. Some small, some big. But when we take a closer look, many of them are not true opportunities. So, the key is

Although customer experience has become the new model to boosting customer loyalty, consumer data is still the key. In a retail environment influx, the need to retain existing customers is

Responsible practice within the fashion industry, transforming brands and retailers on the way. Circular Economy, a term coined over 15 years ago, is a modern systems thinking initiative developed to

There is a common belief that loyalty programs help to build and grow relationships with customers making them loyal to your brand. But how can this be the case if

Retailers can lift their in-store shopping experience through innovative technology, in order to match the ease of point and click and increase revenue. Over 92% of retail trade in Australia