For all the benefits that technology brings, customers still value human interaction. In physical stores, a memorable service experience depends on an engaged and empowered team. Your own people spend
Officeworks has jumped aboard the Melbourne Art Trams initiative, providing support to Melbourne International Arts Festival for the annual project which showcases original designs by Victorian artists on the city’s
Deciding on which products to merchandise will depend on the category or classification displayed in-store. Here we explore some merchandising standards and principles used by many retail organisations. Display your
The first dedicated retail crime survey for Australian and New Zealand retailers has revealed a dramatic increase in customer theft, which now accounts for over 50% of the revenue lost
To future-proof your retail business, you’ll need to understand the symbiosis between CX and supply chain. What do iconic retailers such as Nike, Starbucks and H&M have in common? They’re
Want to increase engagement, brand awareness, sales and profits all at once? Studies show that 87% of Australians watch online videos daily, revealing video marketing as a must have retail
Armed with more data and insights, retailers now have the opportunity to optimise their promotions to achieve the best possible performance. The way promotions are planned and undertaken is evolving.
Inefficient customer carting and checkout experiences are deterring Aussie shoppers from using mobile phones to complete their purchases, according to new research released today by Bazaarvoice. The findings of the
Every day, we can find lots of opportunities. Some small, some big. But when we take a closer look, many of them are not true opportunities. So, the key is
Although customer experience has become the new model to boosting customer loyalty, consumer data is still the key. In a retail environment influx, the need to retain existing customers is
