The power of personalisation
The power of personalisation When it comes to retail, personalisation is the name of the game. Here’s the thing: humans are hard-wired to crave acknowledgement and recognition, and it makes
7 August 2018
Bricks-and-Mortar
Physical stores still king until 2040
According to a recent report by Australia Post, online shopping represents 8% of total traditional retail sales. That same report predicts that by 2020, 10% of physical goods will be
6 August 2018
Are you connected?
When discussing customer satisfaction, our attention is often drawn towards shopfloor elements such as visual merchandising, product ranging, seasonal promotions, and frontline staff performance. In fact, there are many ways
31 July 2018
In-store fulfilment – how to use your retail stores as mini distribution centres
Under pressure to compete with international competitors, the tyranny of distance in Australia is a unique challenge for our domestic retailers. With many still operating central distribution centres, orders can
30 July 2018
The importance of small pretty things
Booking a hotel room throws up many different variables. I find it very difficult. Especially when you have never visited a holiday destination before. Recommendations from friends and using online
22 July 2018
21st century customer engagement
Would you text a customer service desk? How do you choose between direct mail, email, and multiple social media platforms? Email is still the most commonplace method to connect with
17 July 2018
How much should you spend on your brand?
It is true that some businesses spend only a few thousand dollars on branding, whilst others spend tens of thousands or even hundreds of thousands of dollars. With such a
16 July 2018
Australia’s independent retail revenue up 18% on global markets
The monthly revenue of Australia’s independent retailers over the past 12 months was 18% higher than the global average, according to data from retail management software leader Vend. This insight
12 July 2018
Retail on the move with mobile printers
With the retail industry averaging a 2.76% growth year-on-year last year, and retail trade growth down more than 1% on the 50-year average, it is obvious retailers across the country
10 July 2018
Why the cost of labour is costing you good service
Today, all over the world, tasks are being automated to make transactions faster, more efficient and more consistent. Bit by bit, they are replacing traditional interpersonal service experiences. There are
9 July 2018
