E-commerce

Happy employees, happy customers

Most managers and business owners understand, on some level, that happy employees result in happy customers. That said, with key decision makers choosing to focus their time and effort on

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The importance of small pretty things

Booking a hotel room throws up many different variables. I find it very difficult. Especially when you have never visited a holiday destination before. Recommendations from friends and using online

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21st century customer engagement

Would you text a customer service desk? How do you choose between direct mail, email, and multiple social media platforms? Email is still the most commonplace method to connect with

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