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Welcome to Retail Therapy - a podcast proudly brought to you by American Express. Each episode ARA CEO Paul Zahra speaks to a leader in Australia’s retail industry, including the CEOs of some of Australia’s biggest retailers. We’ll be finding out what makes them tick… What defines their leadership style… And how they got to the top of their game. Join us as we ask these questions and more - and navigate our way through the retail industry - Australia’s largest private sector employer. 


Best of Season One

Best of Season One:

19 November 2021

Each fortnight we’ll be focusing on a topics including leadership, work/life balance, sustainability, diversity and innovation. First up... we’re looking at leadership. With such a high calibre of retail leaders and influencers this season, our chats about leadership were both insightful and inspiring. Enjoy!

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Best of Season One:

03 December 2021

This week we're focusing on our discussions about sustainability, where our guests shared what they believe the role of retailers is in driving better sustainability outcomes for our planet, as well as what their organisations are doing now and into the future to tackle climate change.   

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Christmas Specials 🎄🎁

Christmas Special:
What’s in store for retailers?

8 October 2021

In this first Christmas bonus episode of Retail Therapy, our own Chief Industry Affairs Officer Fleur Brown joins ARA CEO Paul Zahra in the AMEX Lounge to discuss the upcoming Christmas shopping season and what's in store for retailers.   

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Christmas Special:
Creating optimism this Christmas  

22 October 2021

As we head into the important festive trading period – a well-executed campaign around Christmas could make or break the fortunes for a retailer. Gemma and Keenan sat down with Paul Zahra in the Amex Lounge to talk about the upcoming Christmas shopping period and explore their top tips to retailers during this critical time.

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Christmas Special:
Storytelling through fashion

5 November 2021

In the final ARA Retail Therapy podcast Christmas special, ARA CEO Paul Zahra speaks with Edwina McCann, Editor-in Chief of VOGUE Australia.  


Season 1

Episode 10: Erica Berchtold

24 September 2021

In the last episode of Season 1 of Retail Therapy Paul Zahra speaks with Erica Berchtold, CEO of THE ICONIC. THE ICONIC is part of Global Fashion Group, one of the world's largest fashion retail businesses, connecting over 10,000 global and local fashion brands to a market of more than one billion customers. 

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Episode 9: Jane McNally

10 September 2021

Joining Paul Zahra for some Retail Therapy this week in the Amex Lounge is Camilla CEO, Jane McNally. Jane is responsible for bring the artistic vision of designer Camilla Franks to life. 

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Episode 8: Richard Murray

27 August 2021

Richard has been the CEO of JB Hi-Fi since 2014 and in April this year announced that he would be leaving to join Premier Investments – which includes the brands of Just Jeans, Portmans and Peter Alexander. 

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Episode 7: Pip Marlow

13 August 2021

As CEO of Salesforce ANZ & ASEAN, Pip is responsible for ensuring Salesforce delivers on its values of trust, customer success, innovation and equality for both customers and community across Australia and New Zealand. 

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Episode 6: Michael Schneider

30 July 2021

Bunnings is Australia’s leading retailer for home improvements and is one of the most recognisable brands in the country. With more than 350 trading locations and 48,000 team members, Mike’s insights into leadership, growth, collaboration and innovation are incredibly valuable.  

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Episode 5: Lord Mayor Sally Capp

16 July 2021

As the Lord Mayor of Melbourne, Sally Capp and her team play an important role in supporting business growth in the Melbourne CBD and helping retailers navigate the ongoing challenges of the COVID-19 pandemic. 

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Episode 4: Karen Bozic

2 July 2021

Karen joined craveable brands. in December 2019 as Group CEO. As a highly experienced executive and Board member, Karen was able to lead and positively drive outcomes across ASX listed corporations and private companies having done so in some of Australia's most iconic retail brands including Caltex, Woolworths and Rebel Sport. 


Episode 3: Anthony Heraghty

18 June 2021

In this episode of Retail Therapy, Paul Zahra speaks with Anthony Heraghty, Group Managing Director and CEO, Super Retail Group – one of Australasia’s largest retailers, housing iconic brands including BCF Boating Camping Fishing, Macpac, Rebel and Supercheap Auto. 

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Episode 2: Sarah Hunter

3 June 2021

In this episode of Retail Therapy, we speak with Sarah Hunter, the Managing Director of Officeworks – the go-to retailer for so many of us when it comes to office supplies, tech equipment and for families when it’s time for back to school. 

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Episode 1: Nicole Sheffield

21 May 2021

What do canoes, boxes of wine and air-fryers all have in common? They are just some of the items Australia Post delivered, or sold, to Australians during lockdown. This first episode of Retail Therapy features a fantastic conversation with Nicole Sheffield, Executive General Manager, Community and Consumer at Australia Post.

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